1. Introduction
Ask4Help ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.
2. Information We Collect
Account Information
- Name (first name, last name, or business name)
- Email address
- Password (stored encrypted)
- Profile photo (optional)
- Account type (customer or contractor)
Service Information
- Order details (descriptions, addresses, photos)
- Bid information and pricing
- Messages between users
- Reviews and ratings
- Payment information
Technical Information
- IP address and browser type
- Device information
- Usage logs and activity data
3. How We Use Your Information
- To provide and maintain the Ask4Help platform.
- To connect customers with contractors.
- To process payments and transactions.
- To send notifications about orders, bids, and messages.
- To improve our service and user experience.
- To prevent fraud and ensure platform security.
- To comply with legal obligations.
4. Information Sharing
We share your information only in the following cases:
- Between users: Customer names and order details are shared with contractors who bid on jobs, and vice versa.
- Service providers: We use third-party services for hosting, email, and payment processing.
- Legal requirements: When required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encrypted passwords, HTTPS connections, and access controls. However, no method of electronic storage is 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.
7. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion of your data.
- Portability: Receive your data in a portable format.
- Objection: Object to certain types of data processing.
- Restriction: Request limitation of data processing.
To exercise these rights, contact us at privacy@ask4help.fi.
8. Cookies
We use essential cookies for authentication and session management. These are necessary for the platform to function and cannot be disabled.
9. Third-Party Services
Our platform may use third-party services such as Google Authentication. These services have their own privacy policies, and we encourage you to review them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform notification.
11. Contact
If you have questions about this Privacy Policy or your data, contact us at privacy@ask4help.fi.